FAQ

FAQs

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.

Where can I purchase Skindoze products?

You can buy Skindoze products via official stores on online marketplaces, such as Tokopedia: Skindoze Official, Shopee: Skindoze Official, and Tiktokshop: Skindoze Official.

How long does it take to receive my order?

It depends on your location and shipping option. Your delivery times may vary but normally, it will take 3-7 business days.

I experienced a problem related to my order/shipment-what should I do?

Ouch… sorry about that! Please reach our Customer Care Team at +62 811-3052-1103 (WhatsApp) or e-mail: info@skindoze.com. We'll take care of it from there!

Is Skindoze suitable for all skin types?

Yes! It is suitable for all skin types; whether it's oily, normal, dry, or even sensitive, you can use Skindoze products because it's alcohol-free, fragrance-free, and SLS-free!

How can I get more information about Skindoze products?

Simply check out our official website www.skindoze.com, or reach out to our Instagram DM @skindozeofficial. If you have any further questions, we are just one WhatsApp away +62 811-3052-1103 (WA).

Refund and Returns

We will take full responsibility when you're experiencing damaged, defective, or wrong-shipped products. Email us at info@skindoze.com and we'll send you new ones right away!

Payments

The purchase and payment of Skindoze products can proceed via our official stores on online marketplaces such as Tokopedia Skindoze Official, Shopee Skindoze Official, and Tiktokshop Skindoze Official.